1. Information We Collect
We collect only what we need to provide the service: your name, email and phone number when you place an order or contact support; your order details; and basic technical/usage data (such as IP address and device type) needed to deliver and secure the service.
2. How We Use Your Information
To process and verify orders, activate and support your subscription, respond to enquiries, prevent fraud and abuse, and improve the service. We do not use your data for unrelated purposes.
3. Cookies & Analytics
Our site uses minimal cookies/local storage for basic functionality and anonymous usage measurement. You can clear or block cookies in your browser; core pages work without them.
4. Sharing & Third Parties
We do not sell your personal information. We share data only with service providers that help us operate (e.g. payment verification, messaging/support tools, hosting), and only as needed, or where required by law.
5. Data Retention
We keep order and support records only as long as necessary for the purposes above and to meet legal obligations, then delete or anonymize them.
6. Security
The site is served over HTTPS, and access to customer data is restricted. No method of transmission is 100% secure, but we take reasonable measures to protect your information.
7. Your Rights (PIPEDA)
You may request access to, correction of, or deletion of your personal information, and withdraw consent where applicable. Email support@waitly.ca and we will respond within a reasonable time.
8. Children's Privacy
The service is intended for adults; we do not knowingly collect information from children.
9. Changes
We may update this policy; the latest version with its "last updated" date always applies.
Frequently Asked Questions
Do you sell my data?
No. PW IPTV never sells personal information; we share it only with service providers needed to run the service.
How do I delete my data?
Email support@waitly.ca to request access, correction or deletion of your personal information under PIPEDA.
Questions? Email support@waitly.ca or message us on WhatsApp.