1. The 7-Day Refund Window
You may request a refund within 7 days of your purchase date. We recommend testing the service with our free trial first, and contacting support so we can resolve any issue before requesting a refund.
2. Eligibility
Refunds within the 7-day window apply where you experience a technical problem that our support team cannot resolve (for example, the service does not activate or stream on your device after troubleshooting). To qualify, you must contact support and allow us a reasonable opportunity to fix the issue first.
3. How to Request a Refund
Email support@waitly.ca or message us on WhatsApp within 7 days, including your order number and a short description of the issue.
4. Processing
Approved refunds are issued to your original Interac e-Transfer, typically within a few business days of approval.
5. Exceptions / Non-Refundable
Requests made after 7 days, accounts suspended for breach of our Terms (e.g. credential abuse or unlawful use), and cases of fraud or payment chargeback abuse are not eligible. Renewals follow the same 7-day rule from the renewal date.
6. Free Trial First
To avoid any doubt, we encourage every customer to use the free trial to confirm channels, stability and device compatibility before subscribing.
Frequently Asked Questions
Does PW IPTV offer refunds?
Yes — PW IPTV has a 7-day refund policy. Request a refund within 7 days of purchase if a technical issue cannot be resolved by support.
How long do refunds take?
Approved refunds are returned to your original Interac e-Transfer, usually within a few business days.
How do I get a refund?
Email support@waitly.ca or WhatsApp us within 7 days with your order number and the issue.
Questions? Email support@waitly.ca or message us on WhatsApp.